Refund and Returns Policy

Return and Refund Policy

Last updated: Aug 26, 2024

Thank you for shopping at Urbanclue.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator. Refund in 10 working days

The following terms are applicable for any products that You purchased with Us.

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Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@urbanclue.com

We will reimburse You no later than 10 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

  • Under what conditions can I return/ replace my product?Returns/Replacement are accepted under the following cases –
    • Wrong Product – Wrong color/ size/ style
    • Wrong item ordered/ delivered
    • Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
    • Defective Product – Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
    • Damaged Product – Physical damage/ Tampered product or packaging
    • Wrong Quantity – Missing Products/ Parts
    • No Invoice/Warranty Received – Available on Electronics only
    • Empty packages
  • Under what conditions returns/ replacement request will not be accepted?Returns/ Replacement requests will not accepted under following cases –
    • If Products are Altered/ Used
    • If Product is Returned without Original Packaging (price tags, labels & accessories)
    • If Serial Number is tampered
    • For Defective product that is covered under Seller/Manufacturer’s Warranty or Reported after 10 days of the Delivery
    • For Damaged/Missing/Empty Package/Wrong product that is reported after 2 days of the delivery
    • For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page

Select the Reason for Return

  • For return & Refund you will generate refund Ticket  By email: info@urbanclue.com OR  011-45605181 (10 AM to 6 PM) Monday to Friday

Choose the Preferred Return Method

1. UrbanClue offers two return methods: Pickup and Self-Ship.

a. Pickup: Urbanclue.com arranges for a courier to pick up the product from your doorstep.

b. Self-Ship: You can choose to return the product yourself by visiting a courier office.

Prepare Your Product for Return

1. Ensure the product is in its original condition.

2. Repack the item securely in its original packaging.

3. Attach the return label if provided by UrbanClue.

4. Keep the invoice and warranty card (if applicable) with the product.

Schedule a Pickup or Drop-off

For Pickup:

1. If you select the ‘Pickup’ option, Myntra will schedule a pickup based on location.

2. Ensure someone is available to hand the package to the courier.

For Self-Ship:

1. If you choose ‘Self-Ship,’ you’ll receive instructions for the drop-off location.

2. Visit the designated courier office to return the product.

Refund-

1. Once your return is processed, you’ll receive a refund to your original payment method.

2. Bank Transfer: To receive a refund via bank transfer, you must provide your bank details to Us. This enables Urbanclue.com to credit the refunded amount directly to your bank account. It’s essential to ensure that the bank details you provide are accurate to avoid any processing issues

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Delhi office – 258 Faiz Road Karol bagh delhi 110005

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@urbanclue.com OR  011-45605181 (10 AM to 6 PM) Monday to Friday